1. Cancellation Policy

   • Users may cancel their bookings for tours, treks, or transportation services through the Himalayan Folks website, email, or customer support.
   • Cancellations made at least 7 days before the scheduled service may incur a cancellation fee, clearly communicated during the cancellation process.
   • Cancellations made within 7 days of the service date or after the service initiation may result in partial or full charges.

2. Refund Policy

   • Refunds for cancellations will be processed as per the following guidelines:
     • Cancellations made within the specified time period will be refunded minus any applicable cancellation fees.
     • Refunds will be issued to the original payment method used at the time of booking.
     • Refund processing may take 5-7 working days, depending on the user’s bank or payment gateway.
     • In case of service failure or disruption caused by Himalayan Folks, users may receive a full refund.

3. How to Request a Refund

   • Users must submit refund requests via email or by contacting customer support.
   • Refund requests should include booking details, such as the booking ID and reason for cancellation.

4. Exceptions

   • In force majeure situations (e.g., natural disasters or emergencies), Himalayan Folks reserves the right to modify or waive cancellation and refund terms.
   • Refunds will not be provided for completed services.

5. Contact Information

   • Phone: +91 89887 77703
   • Email: himalayanfolkss@gmail.com
   • Address:
     Ground Floor, Durga Cottage,
     Opposite SBI Building, SDA Complex,
     Kasumpti, Distt. Shimla, Himachal Pradesh 171009

By using services offered by Himalayan Folks, users agree to the terms outlined in this policy. Himalayan Folks reserves the right to update the policy at any time without prior notice.